How Can I Make a Subject Access Request (SAR)?

Modified on Mon, 2 Jun at 2:50 PM

Get a copy of the information Talk Home holds about you

For certain information, like your billing or contact details, it can be faster to log in to your account or call us. In these instances, you can:

We typically reply within one month of receiving your request, but may take up to two extra months if your request is complicated or if you submit numerous requests at once.

Data that can be requested by the user

The following data can be requested by the user:

Details of call recordings from the past 90 days (where available)
Personal account details (like contact information we have recorded, including email addresses, mobile numbers, and postal address)
Copies of your contracts and payment-related correspondence
Call logs covering the last six months (in some cases, we might provide logs for the past twelve months)

Data that cannot be requested by the user

These types of data cannot be provided to the user:

Details of incoming calls (unless required by a solicitor via Court Order or Witness Summons)
Text message (SMS) content, both sent and received
Multimedia message (MMS) content, sent or received
The substance of voice call recordings (or "Voice call recordings' content")
Content within erased voicemails (or "Deleted voicemail messages' content")
Call logs older than six months (in certain situations, we might supply logs covering the past twelve months)
Past itemised billing statements