I Have Been Overcharged. What Should I Do?

We at Talk Home are constantly striving to provide our customers with top-notch quality of service. With over a million calls placed every month, the number of transactions happening on our network also reaches tremendous volumes.

Consequently, we also take very seriously the responsibility of conducting these transactions to ensure no delays or abnormalities. If you feel that you have been overcharged for a specific transaction, it could be due to several issues.

Type of Transaction

First, you must see your mode of transaction and what all is entailed in your payment.

PAYG Local Calling

Our local rates are the most competitive in the market. Apart from bundles our local rates are 10p/min for landlines & 18p/min for UK mobiles. If you feel that you’ve been overcharged, please double-check to make sure the number of minutes credited to your number and the amount you were charged for is the same. The billing process for these calls is fully automated and has been operational and successful now for many years. You will undoubtedly find that the two amounts match up. 

If you’ve set up your account such that it auto-renews each month from your saved payment details, please ensure that the terms and conditions for the same package have not changed. You may have exceeded the number of calls allowed on the package.

PAYG International Calling

With rates as low as 1 p/min, Talk Home is the most affordable international calling partner you can find out there. If you feel that Talk Home has overcharged your payment details, make sure to check how many minutes you consumed over that same period. Checking that number against the recorded minutes in our system will reveal that they do indeed match up. This is due to our fully automated process of conducting these transactions.

Even for international calling, if you’ve set up your account for auto-renewals through your saved payment details, it is wise to check the terms and conditions. It is not often that our rates for calling can change, but mostly, they only go down.

Bundles

If you purchase a bundle, you will only receive the number of minutes, messages, and data you signed up for. However, what is a common occurrence is that once your bundle runs out, you keep using our services. As a result, you will be charged a higher amount because those minutes, messages, and data were not included in your bundle.

There is no data cap given specifically by Talk Home for all bundles that you purchase. Some monthly plans, however, do have a cap on data, minutes, and SMS. We recommend that you go to the settings on your Android or iPhone, go to Data and Connectivity settings, and set a limit a few dozen MBs lower than the bundle limit. This will ensure that your phone automatically restricts data usage until the next billing cycle when your bundle is about to run out. This will save you a lot of stress, as well as a nasty surprise when you check your balance.

For any questions or queries, please call 579 from your Talk Home SIM or +44 0 330 993 7339 from any other phone. You can even email us at cs-mobile@talkhome.co.uk, and one of our representatives will sort out your issue.