How To Report My SIM Is Lost?

Modified on Mon, 1 Aug, 2022 at 12:15 PM

If your SIM is lost, you can directly email us at [email protected]. If you email us directly, don’t forget to include:

Your full name
Your full postal address
Your number
Details of your complaint
Your resolution requirements
An alternative daytime contact telephone number

The Customer Services Team will be working towards contacting you as soon as possible after receiving your complaint. If we can’t get hold of you by phone, we’ll email you if you have provided us with your email address, or we’ll write to you.